Tally Prime Integration Software Benefits for eComm Sellers

Benefits of Tally Prime Integration Software for eCommerce Sellers

Whether eCommerce or any other business, accounting is an integral part of any business. One needs to handle this aspect appropriately and without fail. As a business owner, it is vital that you know about all the transactions and financial flow of your business. Mishandling the accounting part can make or break your business; excellent accounting management can help you have a robust business base. It will never let you lose a single penny and will add more profit to your online business. An impeccable accounting system secures your future and can even help you escape unusual situations in your hard times.

You must have a thorough record of your payments and transactions. Generally, most sellers extensively use Tally PRIME to manage the accounting part of their online business for bookkeeping and managing inventory and finances, invoicing, reporting, sales and purchase management, etc. The eCommerce business is considered one of the most complex businesses when it comes to accounting specifically. You need to keep track of and record your multiple transactions and payments. However, it is not an easy task to implement because it may invite a bunch of errors.

However, Tally PRIME integration software can resolve all these difficulties for you. You can save inventory, transactions, sales, and taxation data into your Tally database. It is a business management software widely used by many small and large businesses. You can get rid of so many complexities of eCommerce by integrating tally prime with advanced software. This blog has mentioned some of the exceptional benefits of Tally PRIME integration software for eCommerce businesses.

Use Cases while managing Accounting in Online Selling

In the eCommerce business, you may receive hundreds of orders from various marketplaces every day. While selling your products on major eCommerce platforms such as Amazon, Flipkart, and Myntra, you must follow the GST guidelines and file the GST returns on time. These marketplaces also report your sales to the GST authorities by depositing the TCS (Tax collected at source) on your behalf.

However, doing it manually can be time-consuming, and there may also be chances of errors. That is why you need automated software to integrate the eCommerce platforms’ transactions with Tally PRIME. Software like eVanik OWS provides seamless one-click integration of diversified eCommerce platform transactions with Tally PRIME. Here are some of the use cases in the process of accounting and bookkeeping:

  • In the process of sales and customer returns, it can be practically impossible for the sellers to insert numerous customer ledgers in the Tally. The marketplaces directly make the payments to every individual seller, and it can become a massive task for you to keep a manual record of bulk payments received against every order by the marketplaces.

  • The eCommerce platforms settle the net payment to the sellers after deducting various fees, charges and commissions. They provide a monthly commission invoice to the sellers that must be documented as an expenditure to avail of GST input credit. Apart from that, the commissions of marketplaces against every particular order need to get balanced out and matched.

  • Customer and courier returns need to be resolved against the original invoices. Doing it in a traditional way may involve the risk of several errors, which can impact the overall health of your business.

  • The sales and returns invoices must be accurately matched with the sales tax report and the MTR report provided by the eCommerce channels on your seller panels.

Exquisite Benefits of Tally PRIME Integration Software

Enhanced Accounting Operations

As an eCommerce seller handling the details of every online transaction and payment can become troublesome, especially when you are doing it manually, as it increases the chance of several errors. However, Tally PRIME integration software provides a techno hand to handle the accounting operations.

This advanced software provides you with an auto-generated report. Software like eVanik OWS helps in operating and analyzing financial statements and other tasks related to your online business; one is GST compliance. You don’t need to manually download and upload any excel sheet or CSV files from marketplace seller panels. All these data automatically get synced with this outstanding integration software.

Eliminate Errors and Saves Time

Nowadays, eCommerce business requires automation. Because manually doing the data transmission into a Tally increases the chances of human error. However, with eVanik OWS which is a Tally Prime integration software, you can eliminate manual errors and save a lot of time.

It can also eliminate the contrary data input. Data contradiction and manual errors can become a significant pain for you, and it’s better to eradicate them as soon as possible. The way to eliminate these annoying problems is to integrate your accounting software like Tally with this advanced software.

Effortless GST Return Filing

GST return filing is a vital part of any business; when it comes to online business, you must compile various invoices and tax reports to get a return amount from the government. Using tally prime can be a good option, but you can make it the best option by integrating it with advanced software.

This software can automatically compile all your invoices in one place and helps file the GST on time. Due to the mismanagement of invoices and tax reports, you can sometimes miss a suitable date to file the return. But with the help of integration software such as eVanik, you can file your GST return accurately and on time.

Hassle-Free Inventory Management

There is no need to explain that inventory management is essential to the eCommerce business. Most of the sellers use Tally Prime to manage their inventory as well. It stimulates the proper management of stocks, invoices, and product categories. However, they need to insert the data into the tally system manually. But with Tally PRIME integration software, you can get agile reports on inventories.

It will let you know how many products are left in a specific category and how many are sold out in this way. You can easily update your inventory and never miss a chance to delight your customer. Through this software, you can manage the inventory of various marketplaces in a single dashboard. You can maintain the stock inventory in a proper batch and can even monitor your products’ expiry dates. It ensures that none of your products get wasted.

Conclusion

Hence, this is how Tally PRIME integration software works for an eCommerce business. It is helpful not only in managing your accounts but your inventory as well. Both are an essential part of any online business, and you should not ignore them in any circumstances. So think twice before not considering the benefits of this software.

In the manner of saving a small amount of money, you get into a hefty financial loss. Believe it or not, currently, many sellers rely on this software and minimize the chance of loss and business failure. Subscribe with eVanik today, and acquire all the benefits mentioned above for your eCommerce business.

Brief Intro to Social Commerce & Tips to Start Your Business

A Brief Introduction to Social Commerce & Tips to Start Your Business!

All of you must be aware of eCommerce, but most of you must not have been aware of social commerce, which is a new buzz in the town. It is a new way of selling your products to millions of customers. This feature is emerging throughout several platforms and creating new opportunities for all the small and big brands to sell their products effectively. This brand-new selling method has been increased deliberately during the COVID-19 pandemic because brick-and-mortar stores were not working.

The pandemic situation is the primary reason behind the emergence of this trend. It has drastically changed the digital selling concept and introduced social media platforms as a new marketplace for customers to shop for their products. Facebook, Instagram, and several other social media platforms have been used acutely to sell several diversified products. This blog explicitly mentions what it is and the aspects you should consider while selling your products through social media. Let’s deep dive and find out what it is and how it can benefit you as a seller.

What is Social Commerce?

It is the new way of selling and buying products directly through social media platforms such as Facebook, Instagram, Pinterest, etc. This method allows customers to shop while scrolling through their favorite social media platforms. As we know, in this digital age, customers from various generations are using social media platforms. Hence it is one of the most innovative ways to sell your products through social media by associating with this new business method. This specific business model has pushed social media beyond its actual role. According to a survey, this method is also helpful for various brands and individual sellers. Within the next two years, it has been predicted that this business model will grow faster than ever.

Startling Social Commerce Platform to Start Your Journey with

Regarding this selling process, it is essential to know about platforms that allow you to sell your products. Here, we have mentioned a few popular social media platforms where you can sell your products and fulfill the requirements of a number of customers.

Facebook

Undoubtedly, Facebook is the most recognizable social media platform worldwide. If we talk about the statistics from India, Facebook currently has 329.65 million active users. This platform has a tool with a shallow barrier for sellers to enter. You can set up a Facebook business profile to sell your products through this platform. At Facebook, you can automatically synchronize your entire inventory list with this platform in just a few seconds.

In case your eCommerce solution doesn’t provide Facebook integration, then, in that case, you can even upload your product information through a spreadsheet also. Selling your products through this specific business model also encourages organic product discovery and ultimately helps you increase your overall revenue. Once Facebook users find your products on this platform, they can even complete a purchase through the Facebook app itself. This platform is the most recommendable way to connect with your customers directly through messenger.

Instagram

As you know, Facebook is the parent company of Instagram, so Instagram shopping is directly linked with the Facebook shop. To set up your shop, you must link your Instagram business account to your Facebook business account. Once you get it done, you will be able to upload your existing product catalog on this platform, or you may create a new one also.

Instagram is all about #hashtags, and to sell your products successfully through this social media platform, and you need to add various relatable tags to your content. It can make your product discoverable for your customers. Apart from that, Instagram posting, creative reels, and videos will help you immensely in selling your products. This platform offers more opportunities for creative selling promotion because of its visual feature.

Pinterest

Pinterest is another social media platform that allows you to sell your products directly to your customers. However, like any other social media platform through Pinterest, you won’t be able to provide the complete shopping experience to your customers on this platform only. Product pins are not direct tools at Pinterest, so customers will redirect to your main eCommerce landing page to complete their purchase. To sell your products through this social platform, you need to add your product catalog to the Pinterest business page. According to a recent survey, more than 80 percent of Pinterest users are actively searching for some purchase inspiration. However, setting up your product page on this platform requires a little technical knowledge to pinpoint your products for your customers.

Three Key Benefits of This Specific Business Method

Connect with a Wider Customer Base

Acquiring brand loyalty is vital for any online business, as many are on the battleground. Ever since the pandemic has hit the world, a drastic change has been seen in customers’ shopping behavior. They have switched their brand preferences and are open to trying out new products and brands. In this continuation, you must be aware of the fact that more than fifty percent of customers are getting to know a new product or a brand through social media. Hence, it is highly recommended to start selling your products through S-commerce. Through these social media channels, you will be able to connect with a more substantial customer base because those who know about online shopping must have a social media presence. We have already given you several Facebook users in the above paragraphs that can help you to understand the value of social media platforms and their worth.

Escalate Reviews & Recommendations

If you are new to this selling zone, you need to know that social media profiles are the perfect place to establish your social proof. While online shopping, customers can not try out or test your products; reviews and feedback are the only factors they can rely on. Social media posts can attract thousands of customers into your funnel, giving them a chance to pen down their overall shopping experience with you. Believe it or not but one positive review can do wonders for your online business; it can increase your sales and add more customers to your journey. Humans have this in-built nature of passing recommendations to each other. Thus, it can eventually help you to get more customers.

Showcase Customers’ Shopping Behavior

This particular selling method provides you direct access to your customer’s social media profiles, and you can go through them to learn more about them. This practice can let you know your customer’s basic preferences and choices. Using these insights, you can offer them products as per their choice and increase your sales effortlessly. This method provides you the ability to impact your target customers on a larger scale.

Conclusion

Thus, you must have gained a broad idea about this alluring shopping method. But you must keep a few things in mind before you start selling your products through social media platforms; you need to know your target customers. Once you get to know them, start scheduling your promotional posts to catch their eyes. Last but not least, must reply to every review and query promptly. It provides a personalized shopping experience to customers and increases the chances of customer retention also. Social media has brought a revolution for online shopping and made it easier for sellers and customers to interact with each other. So what are you waiting for? It is time to adapt to this new business method.

Avoid These Seven eCommerce Mistakes & Let Your Business Thrive!

Avoid These Seven eCommerce Mistakes & Let Your Business Thrive!

We all are human, and humans tend to make mistakes. But when you are planning to get aboard in the eCommerce industry, you can’t afford to make continuous mistakes. A study says that approximately 75% of new online businesses fail because they fail to avoid these mistakes. Since the eCommerce industry is a cost-effective business, you may underestimate the risks and mistakes in the beginning. However, starting an eCommerce business, you have to focus more on survival than on the other aspects of this business.

Some of you may make mistakes unknowingly in the initial stage of your business, and it can affect the growth of your online business later. As a seller, you have to make sure that you are capable of providing top-notch services to your customers. Customers have thousands of options available, and somehow, if you miss a chance to fulfill their orders efficiently, they may simply switch to your competitors. To tackle this situation soundly, you must know the eCommerce mistakes that you need to avoid in terms of managing your business effectively and efficiently. In this blog, we have mentioned seven eCommerce mistakes you must avoid.

Seven eCommerce Mistakes That You Must Avoid

No Market Research Before Starting

If you are about to start any business, it is essential to do some research before your start. Specifically, it is necessary to research the latest market trends in the eCommerce industry. It is one of the sellers’ most common mistakes before starting their eCommerce business. Suppose customers are more likely to buy products from the latest trends and you’re launching a new but outdated product on marketplaces; who will buy them? Undoubtedly, no one, and if some may, but then also it can’t provide you the expected ROI. Market research does not only refer to research only about the latest trends, but you also need to rotate your eyes on the other aspects as well, such as what your competitors are selling and what customers prefer more to buy from an eCommerce platform.

Selecting a Wrong eCommerce Platform

You must choose the right platform to start your online business as an eCommerce seller. It is essential because it is the base of the eCommerce business. Suppose you fail to choose the right platform. In that case, you may lose the heavy opportunity to make your business successful in generating revenue and making an enormous customer base. As a startup, you must choose platforms with a solid customer base and credibility in the market, such as Amazon, Flipkart, Myntra, etc.

These prominent platforms have the potential to accelerate the growth of your online business and make it stand out from the competition. As a new seller, you must know the nature of whichever platform you choose to sell your products. Look closely at what categories they are offering and what charges they will deduct from your every order.

No or Less Promotion of Product

If you are new to the marketplaces and customers are not aware of your products, then it is crucial to run promotions related to your products. It is evident if customers won’t get to know about your product, how they will buy it. So in this scenario, you need to make several promotional strategies to make your customers aware of your product. It can be one of the sellers’ huge mistakes in not promoting their products at all. In lack of promotional activities, your business may fail, and you won’t be able to re-establish your online presence.

Why take such a risk when you still have the chance to make it a successful affair for you. Several platforms offer promotional features to their sellers, and you just need to invest a little amount and go with the flow. Promotions can effectively attract customers and let it survive at multiple eCommerce sites. Believe it or not but promotions are the crucial step in establishing an online business or launching a new product.

Lack of Inventory Management

As an eCommerce, you may start selling a small number of products, but as soon as your business starts expanding, you have to manage your inventories first. Inventory management is imperative for any eCommerce business, especially if you want to become a multichannel seller and sell your products on various platforms. Due to the poor inventory management, you can not only miss out on a solid customer base but may also lose on a heavy revenue generation factor.

So it is better to get along with any powerful inventory management software such as eVanik. Such software can provide you with real-time inventory reports. Getting along with software can also save you from overstocking. Apart from that, it effectively helps with reconciling the other inventory-related issues.

Complicated Checkout Process

In the eCommerce world, acquiring the buy box section is essential. To reach this section, you need to ensure that your customers can quickly checkout and buy your products. If the checkout process is complicated and not preferable for the customers, they might not buy your products or simply abandon the cart. To escape this situation, you need to check if the eCommerce platform is offering prominent payment modes or not. There should be the option of credit, debit, Upi, and cash on delivery feature on the platform. Apart from that, if there is any buy now pay later option, you must acquire that also because it can attract customers and make them buy your product even if they don’t need it.

Ignoring Customers’ Feedback

Various sellers on major eCommerce platforms don’t know the necessity of replying to customer feedback or making product changes according to customers’ preferences. This is the reason why they aren’t able to make enough sales. Thus it is one of the biggest eCommerce mistakes that most sellers make today. If you are in the process of selling your products on multichannel or have already started your journey, you should give importance to the feedback of customers.

Understand that you are in this business for customers, and your business may survive because of the customers. So there is no denying the fact that you must focus on what your customers are saying. Must reply to their reviews, in this way you make them feel special and they may become your loyal customers.

Clumsy Product Listing Quality

Apart from all other mistakes of the eCommerce business, meager product listing quality is the specific one, and it can ruin your entire hard work if not done correctly. Most sellers do not focus much while listing their products on any eCommerce channel. They don’t see whether the description is suitable, the title is accurate, and whether the product quality is good or not.

Be aware if you are also doing the same because it can negatively affect your entire business. Think from a customer perspective, will you buy such products that have a poor appearance? It might not make sure that you are adding good quality images, embellished descriptions, and attractive product titles along with the relevant title.

Conclusion

Making eCommerce mistakes is inescapable, and you may struggle to get back on track and make your robust online presence as a prominent seller. However, if you are in the learning process, you must consider the above points and try to resolve them as soon as possible. You can not afford to indulge in such mistakes if you envision expanding your online business and making it successful at any cost.

While associating with the eCommerce business, you need to put your customers first and provide them with a pleasant buying experience. Try to know the customer’s shopping behavior and fix all the hurdles coming in the way of order fulfillment. In this regard, you can subscribe to any automatic order management software such as eVanik OWS to eliminate several issues and speed up this process.

How Does Meesho and Other eCommerce Reselling Apps Work in India!

How Does Meesho and Other eCommerce Reselling Apps Work in India!

During the COVID-19 pandemic, life put us all on lockdown. According to research, more than 65% of customers still do not prefer to visit a brick-mortar store. This was when sellers and brands planned to sell online, and they adapted the eCommerce platforms and apps as their ammunition. During this period, India’s eCommerce business tendency is snowballing. Business minders come up with the idea of reselling the products, and this is easy to start and doesn’t even require a lot of money to invest.

Nowadays, resale has become a full-fledged business that can let you generate more revenue than a paycheck. You must wonder what exactly reselling is and how reselling apps work. In this blog, you will find how this eCommerce business model works, what reselling is, and how Meesho and other reselling apps work. Let’s go in and dig out all the required information about reselling and reselling apps.

Definition of Reseller and Reselling Apps

First of all, let’s focus on the reseller; well, a reseller is someone who purchases products in bulk from a manufacturer, wholesaler, or retailer and then sells those products to their own customers on a high-profit margin. Additionally, you have the opportunity to share the product catalog through Facebook, WhatsApp, Instagram, and social media with your customers. This form of business is also known as social commerce. There is a slight difference between seller and reseller, seller can not resell their products via any other medium other than an eCommerce platform.

This business model is quite popular in India because it doesn’t require a hefty investment. With the thriving popularity of reselling, reselling apps such as Meesho have entered the market to modify this business model. This social commerce platform has grown tremendously over the past few years. Reselling apps allow you to make the payment only after a customer confirms an order, in case you are buying reselling products from the social commerce platform or app only.

How Does Messho Work as a Social Commerce Platform?

Undoubtedly, no such introduction is required for the social commerce platform or reselling app Meesho. This platform has changed the entire picture of reselling. It has to provide unexpected exposure to the resellers and make it easier for them to sell their products and attain decent revenue. Payment transactions with Meesho are safe and speedy. It offers very low-cost refunds and delivery options as well. This reselling app has emerged as a trusted brand by more than 3 million resellers across India. The recent advertisement of Meeshos’ says “Chote Paise Badi Shopping,” which perfectly describes the app’s service to its customers.

It has provided tremendous opportunities for small businesses to come aboard and sell their products promptly. Without the requirement of heavy investment, you can start your own business today with Meesho. The tagline of this reselling app is “Not just a homemaker, but as a Meesho Entrepreneur.” Numerous homemakers have now connected with this app and run their businesses successfully.

What is the Operating Process of Meesho?

As you already know, Meesho is essentially social commerce and operates on a D2C (Direct-to-customer) eCommerce business model. As a reseller, you have the advantage of promoting your available products on your social media platforms, WhatsApp, etc. expanding the scope of selling your products. Products will be offered by a third-party manufacturer who is associated with Meesho. You can say that reselling with Meesho is an uncomplicated and compelling way to work from home and generate revenue.

Meesho charges a cost of commission of between 15%-20% on all items sold by the reseller. However, it charges significant penalties on product returns. This app has more than 700 employees and is focused on a market of over 15 million resellers. This social commerce brand claims to have a presence in over 800 locations.

To sell your products successfully with n on Meesho, you can take the help of eVanik OWS as a marketplace reconciliation software. It can help you analyze your rivals’ pricing strategy and let you grow immensely.

What are the Products you can Sell on Meesho?

Meesho has a diversified range of product categories. All products are inspected to check for quality purposes, and Meesho ensures that they are shipped responsibly. You may find resale items from Meesho as well. It facilitates you to sell a distinctive product range and expand your customer base. Following are Messho’s product categories from which you can select and sell.

  • Kitchenware products
  • Women’s Clothing
  • Men’s Clothing
  • Kids Clothing
  • Household Products
  • Home furnishing products
  • Beauty products

    Customers prefer to shop from this platform because all the products available are budget-friendly. This social commerce app’s future plan is to have approximately 100 million active customers and add more than 50 million products in its categories by the end of 2022.

Challenges you can Face While Selling on Meesho

Well, Resellers, advantages come with challenges. Thus, this app also has several business challenges you may experience while selling products on this platform. Let’s have a quick sneak peek into Meesho’s business challenges.

  • High Distribution Cost

The initial stage of Meesho began with the ethnic fashion category, targeting homemakers and women who were running their boutiques and reselling their products through social media applications. During the pandemic, the distribution costs have significantly impacted the financial aspect of this platform. Because customers prefer to buy face masks, sanitizers, personal care products, and groceries online. They have fewer opportunities to go out and attend any function. Thus the requirement for ethnic clothes and beauty products gets reduced. However, this app has now started to offer personal care products along with other above-mentioned product categories.

  • Poor Product Quality

Most customers reported that the product they purchased from Meesho was of poor quality. It can be the reason that this app has still not made its way to reach out to urban customers. Indeed this app is famous in small cities but has to sell quality-based products to reach urban customers. As a reseller, if you buy products directly from Meesho there are chances you may end up selling poor-quality products to your customers.

  • Delay Delivery/Critical Customer Support

Another business challenge you can face on this app is the delay in delivery and poor customer support. Numerous customers have reported that their order gets delayed frequently. When orders get delayed, customers try to reach out to the support team to seek information about the status of their order. But unfortunately, in so many cases, Meeshos’ customer support team fails the customer. Only can only imagine the level of dissatisfaction experienced by such customers.

Thus, if you want to sell through the Meesho app, you may occasionally have to face such challenges. On the other hand, you can still upsurge your revenue by enhancing the listing quality of your products on Meesho.

Other Reselling Apps in India

  • Shop 101

This reselling app represents itself as the number one reselling app in India. It has diversified product categories from clothing to home decor, kitchen, beauty, electronics, etc. They have approximately 50 lakh four-star rated resellers.

  • OLX

You must be aware of this app; it is pretty old in the social commerce business model. This user-friendly reselling app works exactly as an advertisement does in a newspaper. One can resale and buy furniture, household items, cars, electronic appliances, etc., from OLX. It provides a unique chat box function that helps you connect with customers directly.

  • eBay

eBay is another most popular app in India and worldwide. You can buy and sell products through eBay from any location in the world. You can sell almost everything on this platform, such as clothing, vehicles, cosmetics, jewelry, and electronics. This app has over ten thousand downloads on Google play.

Conclusion

The vast eCommerce market has diversified opportunities for you to start your own business. It can make you self-reliant and increase your confidence to live the life you want. Reselling business model is getting adopted by thousands of people every day. You can also grab this opportunity and start selling through above mentioned social commerce platforms. However, whether it is a small or a big business everyone should have a track of their finances. In this regard, you can take the help of the payment reconciliation service of eVanik OWS. It can help you with hassle-free payment proceedings and keep a record of your every transaction.

5 Ways to Delight Customers & Enhance Their Experience!

Five Quintessential Ways to Delight the Customers & Enhance Their Experience!

In eCommerce or any other industry, customer satisfaction is an essential aspect that should be taken care of without being disrupted. Since the eCommerce industry is growing immensely, competition is automatically higher than ever. As a seller, you have to think out of the box to satisfy your potential customers the most and run your business successfully. Customer satisfaction is the key to earning profits and establishing your online presence robustly.

Specifically, poor customer reviews can never let your business grow as per your expectations in the eCommerce business. On the other hand, a delightful customer experience can improve your sales and let your business flourish immensely. However, in this fast-paced eCommerce era, it is not an easy task to satisfy your customers in the first place. You have to make several changes and initiate some advanced technology to help you in the vital process. To fulfill the demands of your potential customers and meet their expectations, you can take the help of sales order management software such as eVanik. It can overall support your business in many terms and ultimately help in enhancing the customer experience. In this particular blog, we have mentioned some of the ultimate ways to delight your customers and enhance their shopping experience.

What are the Customer’s Expectations While Shopping Online

The dynamics of online shopping have changed since the pandemic. Nowadays, more customers rely on online shopping to buy specific items for themselves. There is nothing that they can not buy from an online store. From household products to electronics, everything is available online. The eCommerce industry is growing rapidly, and due to its powerful impact on customers, leading brands are also taking part in this race. Since every product and brand has its online presence, customers lookout for quality products and a more personalized shopping experience. According to a recent survey, more than 65% percent of customers want a customized or personalized online shopping experience. Let’s find ways that can help you in enhancing the customer experience.

Five Imperative Ways to Enhance Your Customer Experience

Adopt Real-Time Data

Believe it or not but accurate behavioral and transactional data is the infrastructure of any great eCommerce strategy. You can not understand your customers and their needs without timely and reliable insights. You need to offer them the products they most likely prefer to buy. It will help if you hit while the iron is hot by having your campaigns respond to customers’ behavior as they browse. You can change your products to feature items that customers may have viewed within that same session. It can help you be more targeted with what you show your customers and turn potential customers into valuable ones. To adopt real-time data, you can use any order management software available in the market.

Automate Your System

If you still believe in doing things manually, let me tell you that you won’t be able to delight your customers ever. In this techno-friendly world, every customer wants to get their orders quickly and without errors. Manual ways of processing an order involve human errors. These errors can lead you to upset your valuable customers, and errors can be related to invoices, shipping, payments, and inventory. Suppose a customer places an order not available in your stock, it will highly disappoint your customer. They can buy that product from any of your competitors and may not ever turn back to you again. That is why you need to automate your system. It will diminish the errors and fasten up the entire order fulfillment process. Multichannel order management software is the best option to automate your entire system.

Proceed with Personalization

As we have already mentioned above, customers want to have a personalized shopping experience these days. So it is vital to increase engagement with your customers to provide them with a more personalized experience. This element can impact overall customer satisfaction and works against the selling strategy of your competitors as well. To provide your customers with an extraordinary personalized experience, you can send them personal emails, and alerts and send them free items with their ordered products. Pampering them will not harm your business in any way but can help you grow your business. You should ensure that you create an intimate shopping journey for your customers so that they can remember you and may get back to you in the future.

Maintain Genuine Pricing

The price you choose for your product also plays an essential role in delighting your customers. It has always been an enduring topic among online shoppers. While shopping online, customers always compare the price of the same product with several eCommerce websites and sellers. They always want to purchase the products at a lower price. If the customer finds the same product at a lower price than yours, they will go for that. However, if you don’t want to change the prices of your products, you have to justify that in terms of quality and features. It is the only way to sell your products on your terms without dissatisfying them.

Fastest Shipping & Delivery

Shipping and delivery are crucial parts of eCommerce businesses. To delight your customers and enhance their shopping experience, you have to look forward to cutting down the shipping charges. It is a harsh reality that customers don’t want to spend a single penny apart from the cost of the product. However, customers want to get their products delivered to their doorstep as soon as possible. It can be the most challenging factor for you to be an eCommerce seller. To resolve this issue, you can tie up with the fastest delivery service, in this way you will be able to satisfy your customers. If you sell your products on Amazon, you can take the FBA service to accelerate the shipping and delivery.

Conclusion

There are so many critical elements that can affect customer satisfaction in the eCommerce industry. To delight your customers and earn targeted profits, you must prioritize your business to provide your valued customer with the best shopping experience ever. Always remember that a happy customer is a key to generating revenue. However, sometimes you may not be able to fulfill all the demands of your customers. To tackle that scenario, you can subscribe to several eCommerce management software that can help you with providing the best customer satisfaction. It can help you manage your orders and inventories and provide you with the features of payment reconciliation, shipping reconciliation, and returns. Returns are also an essential part of the business that can help you enhance your customer satisfaction. So what are you waiting for? Go ahead and do the needful to enhance your customers’ experience.